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Terms of Service

Last updated: July 11, 2026

These Terms of Service (the "Terms") are an agreement between you and Casaroo ("Casaroo", "we", "us"), operated from Ontario, Canada. They govern your use of the Casaroo website, web application, Listing Scorer, in-person Walkthrough, Casaroo Reviews, and related services (together, the "Service").

By creating an account, starting a walkthrough, submitting a listing, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What Casaroo is, and what it is not

Casaroo is buyer education and triage. It is an impartial second read on a home, built to help you notice things and ask better questions.

Casaroo is not a home inspection and does not certify any system as sound. It is not an inspection, appraisal, engineering, legal, financial, or real estate brokerage service, and using it does not create any professional or fiduciary relationship. Casaroo flags things to verify; the absence of a flag is never a statement that anything is in good condition. Casaroo cannot see inside walls, systems, or anything not visible in the photos and details you provide, and its output may be incomplete or inaccurate.

You agree that you will commission a licensed home inspection before purchasing any property, and that you will not waive a professional inspection based on anything Casaroo produces.

2. Eligibility and accounts

You must be the age of majority in your province or state to use the Service. The Service is intended for adults making real estate decisions and is not directed to children.

Parts of the Service work with a guest session created automatically on your device, and parts require an account with an email address. You are responsible for the accuracy of the information you provide and for activity under your account or session. We may suspend or close accounts that violate these Terms.

3. Acceptable use

You agree not to:

  1. Use the Service to trespass, or to photograph any property you are not lawfully entitled to be in or to photograph.
  2. Deliberately capture people, identity documents, mail, screens, or other personal information of any person in your photos. The Service is for photographing building systems and finishes, not people.
  3. Submit content you do not have the right to submit, including photos, listings, or documents belonging to someone else where you lack permission.
  4. Use Casaroo output to harass a seller, agent, or any other person, or publish Casaroo output in a way that presents it as a professional inspection or certification.
  5. Reverse engineer, scrape, bulk download, or resell the Service or its output, or use the Service to build a competing dataset or model.
  6. Interfere with the Service's operation or security, or access it by any automated means except a documented integration we provide.

4. Your content, and the license you grant us

You own your photos and content. Casaroo does not claim ownership of anything you capture or submit (your "User Content").

License for walkthrough capture content. For photos and other content you capture in person during a Casaroo Walkthrough ("Capture Content"), you grant Casaroo a worldwide, royalty-free, non-exclusive, sublicensable, transferable, and perpetual license to use, host, reproduce, process, adapt, analyze, and create derivative works from that Capture Content and the data extracted from it, for the purposes of: operating and providing the Service to you; creating the findings, scores, and Reviews you request; creating and retaining de-identified, aggregated, or derived data and datasets; improving the Service; and training and evaluating the models and systems that power the Service. This license is irrevocable with respect to de-identified and derived data; your identifiable information remains subject to the deletion and withdrawal rights in the Privacy Policy.

Two honest notes on how this works in practice, which the Privacy Policy explains in full:

  1. Walkthrough photos are de-identified, read once to extract findings, and then the image files are deleted. What Casaroo retains under this license is primarily the derived data: the findings, labels, scores, capture metadata, and coarse location, not the pixels.
  2. If we ever offer an option to keep your de-identified photos to help improve Casaroo, that will be a separate, explicit opt-in, off by default. Without that opt-in, image files are not retained after processing.

License for other submissions. For listing photos, URLs, specs, feedback, and anything else you submit outside walkthrough capture, you grant us a more limited license: to process it to provide the Service to you, and to retain the derived, non-image data (specs, scores, flags) described in the Privacy Policy. Casaroo processes listing photos transiently and does not retain, display, or redistribute them.

5. Your representations about capture

When you capture photos during a walkthrough, you represent and warrant that:

  1. You were lawfully present at the property, for example at a showing or open house you were invited to attend, or in a home you own or occupy.
  2. You were permitted to photograph the property, and where a seller, agent, or occupant imposed conditions on photography, you complied with them.
  3. You made reasonable efforts not to photograph people or personal effects, and you have the right to grant the license in section 4 for everything you submit.

You are responsible for your conduct in someone else's home. Casaroo relies on these representations and does not verify them.

6. Third-party content and services

Listings, market data, and educational references may include or link to third-party content. We do not control it and are not responsible for it. Payments are processed by Stripe; email delivery and analytics are provided by third-party processors named in the Privacy Policy.

7. Fees

Core features are currently free. If we introduce paid features, prices and terms will be shown before you pay. Except where required by law, payments are non-refundable.

8. Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, ACCURACY, AND NON-INFRINGEMENT. CASAROO OUTPUT IS GENERATED BY AI FROM THE PHOTOS AND DETAILS YOU PROVIDE AND MAY BE INCOMPLETE OR WRONG. IT REFLECTS ONLY WHAT WAS VISIBLE IN THE IMAGES PROVIDED. IT IS EDUCATIONAL INFORMATION, NOT PROFESSIONAL ADVICE, AND IS NOT A SUBSTITUTE FOR A LICENSED HOME INSPECTION, APPRAISAL, OR LEGAL OR FINANCIAL ADVICE.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you. Nothing in these Terms excludes rights you have under applicable consumer protection law that cannot be excluded by agreement.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) CASAROO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR THE PURCHASE, NON-PURCHASE, VALUATION, OR CONDITION OF ANY PROPERTY; AND (B) CASAROO'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND $100 CAD.

10. Indemnity

To the maximum extent permitted by law, you agree to indemnify Casaroo against third-party claims arising from your breach of section 3 (acceptable use) or section 5 (capture representations), including claims by property owners, occupants, sellers, or agents about your presence at or photography of a property.

11. Termination

You can stop using the Service at any time and can request deletion of your data as described in the Privacy Policy. We may suspend or terminate access for breach of these Terms. Sections 4, 5, 8, 9, 10, and 12 through 15 survive termination; on deletion of your account, de-identified and derived data survive, and your identifiable information is handled as the Privacy Policy describes.

12. Intellectual property and non-affiliation

The Casaroo service, software, scoring system, education library, and brand belong to Casaroo and are protected by law. You receive a limited, personal, non-transferable right to use the Service for its intended purpose.

"MLS", "REALTOR", and "REALTOR.ca" are trademarks of the Canadian Real Estate Association (CREA); "Realtor.com" is a trademark of its owner. Casaroo is not affiliated with, endorsed by, or sponsored by CREA, any real estate board, or any listing portal.

If you believe content accessible through Casaroo infringes your copyright, email hello@getcasaroo.com with a description of the work, its location, and your contact information. We will review and remove infringing material where appropriate.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and disputes will be resolved in the courts of Ontario, except where the law of your place of residence gives you the right to proceed elsewhere.

14. Changes to these Terms

We may update these Terms. If a change is material, we will give notice in the app or by email before it takes effect, and the new version will apply from its effective date. Continued use after the effective date means you accept the change.

15. General

If any provision of these Terms is held unenforceable, the rest stay in effect. These Terms and the Privacy Policy are the entire agreement between you and Casaroo about the Service. We may assign these Terms, including in a sale of the business or its assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver of it.

16. Contact

Questions about these Terms: hello@getcasaroo.com.